Parts Consultant

About the role

Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

Responsibilities

• Effectively and Efficiently Meets the Company’s Expectations Regarding Gross Profit and Sales
• Sells parts and accessories over the counter to internal and external Clients.
• Effectively, efficiently, and with a high level of service, handles all internal and external Client phone calls and in-person inquiries; provides price quotes and other information; reviews body shop estimates to ensure the ordered parts are correct and that all pricing is in line with the estimate.
• Successfully promotes all departmental sales initiatives; ensures Clients are aware of the full product line; informs Clients of companion part requirements and specials; assists outside sales representatives with their orders; solicits assigned accounts by phone.
• Effectively and efficiently plans and coordinates activities to ensure the correct part is identified, obtained and delivered in a timely manner and as agreed.
• Maintains gross profit percentages as appropriate for each Client and pay type.
• Effectively and efficiently processes retail Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
• Affords Clients their copy of the invoice.
• Affords Parts Manager with maintaining a lost sales tracking program.
• Effectively and Efficiently Manages the Company’s Parts Inventory
• Carefully, consistently, and accurately processes parts billing and crediting.
• Promptly notifies parts management of out of stock items, discrepancies, and shop materials/equipment in need of attention.
• Limits out-of-stock parts from outside source and submits an emergency order as required.
• Promptly notifies the Service Consultant/Advisor, and the Client, when special ordered parts have been received.
• Promptly notifies the body shop when all parts have arrived along with an estimated time of delivery.
• Promptly pulls orders for delivery to the body shop and ensures all parts are tagged with Client name and job number.
• On a daily basis, sets up orders for shipment, delivery, or pick-up; replenishes assigned inventory.
• Effectively and efficiently tracks and follows up on back-order parts.
• On a weekly basis, verifies will-call, back-order files, and returns to vendors; returns to inventory those items not picked up or no longer required; issues credit for parts returned while also ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Affords assistance with regular parts inventories and selection of parts for returns.
• Affords assistance with developing and maintaining the most effective physical storage layout.
• Effectively and efficiently maintains department security.
• In a timely manner, assigns parts upon arrival, inputs exchange parts orders on DealerConnect, returns exchange cores.
• Promptly inputs Dealer Connect Material Return Authorization (MRA) shortage/damage claims.
• Issues shop tools to Technicians; tracks to ensure tools are returned in a timely manner.
• Maintains clear and precise record keeping for all RO’s, invoices, insurance estimates, special orders.

Qualifications

• Education; Required H.S. Diploma/GED
• At least eighteen (18) years of age.
• Licenses (Required) Current California Driver License with satisfactory Department of Motor Vehicle driving record

Benefits

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday Pay
• Employee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Pay

$23.50/hr Compensation will be based on experience and skill level.

Schedule

N/A