Parts Consultant

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Limits: Notifies the service advisor and the customer when special ordered parts have been received.
• Limits: Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or parts environment preferred.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of computer systems and software.
• Strong organizational skills.
• Customer service orientation.