Parts Clerk

About the role

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible.

The Parts and Service Clerk supports Parts or Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company’s vision of working as “One Professional Team.” Depending on the location, the Parts and Service Clerk will perform some or all of the functions listed below.

Responsibilities

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer generated reports and all daily mail
• Files discrepancy claims with all vendors and ensures accurate claim settlements
• Prepares Caterpillar and management reports
• Provides back-up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to assure jobs are open no longer than needed
• Performs other administrative tasks as needed
• Provides back-up for various inventory control procedures
• Provides back-up support for other parts department functions
• Receives customer calls and walk-in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Skills

• Data Entry
• Telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety Knowledge
• Basic knowledge of Microsoft Word and Excel

Physical Demands

• Talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more

Work Environment

• Noise: Quiet
• Environment: Indoors

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K; eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions savings, accounts, loans, VISA card, and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans

Pay

Pay Range: $18.00 - $30 per hour. Pay rate is dependent on education and experience.