Parts Clerk

Key Responsibilities

• Greet and assist customers in person and over the phone with professionalism and product knowledge.
• Provide accurate price quotes and part recommendations based on customer and technician needs.
• Process retail and internal transactions accurately using inventory management systems.
• Handle special orders and notify customers and technicians upon arrival.
• Support store and service department needs with timely parts delivery and clear communication.

Inventory & Parts Management

• Pull and fulfill parts orders from inventory for retail and service departments.
• Maintain and organize parts inventory, reporting low-stock or out-of-stock items.
• Follow up on back-ordered parts to ensure timely delivery.
• Auxiliary in regular inventory cycle counts and physical organization of the parts department.

Logistics & Internal Delivery

• Note: Not all Parts Clerks will be required to drive.
• Note: A valid driver’s license is only required for those assigned driving responsibilities.
• Note: Driving duties will be assigned as needed based on role and location.
• Note: Part transport between departments, satellite stores, and external vendors.
• Note: Coordination of pickups and drop-offs as directed by Parts Manager or Parts Counter staff.
• Note: Maintaining a clean, organized, and professional appearance in all parts areas and delivery zones.

Team & Operational Support

• Auxiliary in departmental tasks, physical organization, and store cleanliness.
• Upholding company standards of service, professionalism, and safety.
• Performing other duties as assigned by Management.

Required Skills and Qualifications

• High school diploma or equivalent.
• Strong computer skills; ability to learn inventory management software.
• Some cash handling experience is preferred.
• Must be able to work weekends as required.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service skills.
• Comfortable standing for long periods during shifts.

Physical Requirements

• Prolonged standing and walking;
• Frequent stair climbing;
• Regular lifting of up to 10 lbs;
• Frequent lifting of up to 15 lbs;
• Occasional lifting of up to 50 lbs;
• Frequent bending, crouching, kneeling, and use of hands;
• Comfortable working in a non-climate-controlled environment;
• Visual acuity including close vision, peripheral vision, depth perception, and focus adjustment;
• Moderate noise environment typical of service department and parts operations.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.