Parts & Billing Agent US

About the role

As a global leader in live productions, systems integration, and virtual technology, Solotech delivers spectacular experiences worldwide. The Parts and Billing Agent plays a key role in maintaining accurate inventory, preparing expendables for rental orders, and ensuring proper storage and logging of parts and materials.

Responsibilities

• Prepare orders of average complexity, scan them, and place them in the appropriate transport.
• Maintain parts inventory jointly with the Service Manager, implementing best practices for organization.
• Maintain support expendables inventory (e.g., haze fluid, gel, lamps, tape, cleaning supplies).
• Follow company and industry quality and preparation standards.
• Ensure the warehouse section is organized, clean, and items are stored and maintained properly.
• Provide weekly warehouse change log reports and updates to the LP Service Coordinator.
• Ensure safe and secure transportation and shipment of RMA returns to vendors.
• Prepare Show Supply Parts following all appropriate billing procedures.
• Conduct regular inventory cycle counts and adjustments within the inventory system.
• Receive and distribute parts in Salesforce and D365 for Workorders and Warehouse Part requests, ensuring proper distribution to service techs and warehouse personnel.
• File retirement requests and perform audits between R2 and Salesforce jointly with the Service Manager.
• Perform all other related tasks as assigned.

Requirements

• High School Diploma or GED.
• One year's experience in an audiovisual equipment workshop or the Live Events industry is a plus.
• Knowledge of R2 inventory software (an asset).
• Good knowledge of Office 365 (D365, Excel, Outlook).
• Some knowledge of the Live Events and/or rental industry in entertainment and corporate environments is a plus.
• Knowledge of Salesforce (an asset).
• Teamwork-oriented with well-developed organization skills.
• Ability to prioritize tight deadlines and work under pressure while adapting to change.
• Strong customer service skills.
• Forklift truck driver’s license (an asset).
• Flexible working schedule (an asset).

Physical Requirements

This is not an all-inclusive list but provides an overview of the physical demands for this position. Reasonable accommodation will be provided where appropriate.

• Continually: Sit, walk, speak, and hear.
• Continually: Type, write, and read.
• Occasionally: Stand, carry, reach, push, and lift up to 50 lbs.

Work Environment

• Time will be spent in a warehouse setting.
• Flexible work hours to support operations.
• Environment may be fast-paced, hot, cold, and dark.