Parts Associate / Customer Service Harley-Davidson Dealership

Parts Associate / Parts Counterperson Harley-Davidson Dealership Experience a plus, however we are willing to train the right person!Location: Shasta Harley-Davidson - Redding, CADepartment: PartsJob Type: Full-TimeReports To: Parts ManagerCompensation: $50,000 - $60,000+ Annual Earning Potential$19.00 - $25.00 per hour based on experience, plus retail sales commission. Performance-based commission opportunity is approximately $1,000 per month based on individual retail sales performance.RIDE WITH USAt Shasta Harley-Davidson, we're looking for a motivated, customer-focused Parts Associate / Parts Counterperson to join our team.This position is at the center of our Parts and Service operation. You'll work directly with customers, technicians, and other dealership departments to identify the right parts and accessories, provide knowledgeable recommendations, and help keep our riders on the road.This isn't just an order-taking position. We're looking for someone who can provide great customer service, learn our products, build relationships, and sell.RESPONSIBILITIESAssist customers at the Parts Counter, over the phone, and throughout the dealershipIdentify and locate the correct OEM and aftermarket parts and accessoriesUnderstand customer needs and recommend appropriate products and solutionsDrive retail parts and accessory sales while providing a first-class customer experienceBuild parts estimates and accurately process customer transactionsSupport Service Advisors and Technicians with parts required for repair ordersMaintain and track special-order parts and follow up with customersReceive, stock, organize, and maintain parts inventoryAssist with cycle counts and maintain inventory accuracyMaintain clean, organized, and properly merchandised parts displaysDevelop strong product knowledge of Harley-Davidson parts, accessories, and motorcycle fitmentWork closely with Service, Sales, and MotorClothes to maximize opportunities throughout the dealershipFollow all dealership processes, procedures, and inventory controlsQUALIFICATIONSPrevious parts counter, automotive, motorcycle, powersports, or dealership experience preferredRetail sales experience strongly preferredStrong customer service and communication skillsSales-minded with the ability to identify customer needs and recommend solutionsComfortable using computers, inventory systems, electronic parts catalogs, and dealership softwareStrong attention to detail and organizational skillsAbility to multitask and prioritize in a fast-paced environmentDependable, self-motivated, and team-orientedKnowledge of Harley-Davidson motorcycles, parts, and accessories is a strong plusValid driver's license requiredMotorcycle endorsement preferredAvailability to work weekends and peak dealership eventsPHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand and walk for extended periodsFrequent bending, reaching, crouching, and liftingAbility to lift and carry up to 50 lbs.Ability to safely assist with maneuvering motorcycles when requiredWork is performed in a dealership environment with occasional exposure to noise, exhaust, shop equipment, and cleaning chemicalsBENEFITS$19.00 - $25.00/hour based on experienceRetail sales commission in addition to hourly compensationApproximately $1,000/month additional commission opportunity based on performanceMedical, Dental, and Vision Insurance401(k)Paid Time Off and HolidaysEmployee discounts on motorcycles, parts, accessories, apparel, and serviceOngoing product and dealership trainingCareer advancement opportunities within the Wise Riders Harley-Davidson dealer groupAPPLY TODAYIf you enjoy motorcycles, working with customers, solving problems, and selling, this is an opportunity to turn that ability into additional income.Join Shasta Harley-Davidson in Redding and build your career with the Wise Riders Harley-Davidson dealer group.Apply today and come ride with us.