Parts Associate

About the Role

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking, and other duties to promote efficient functioning of the department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Responsibilities

• Provide customer service to external customers.
• Meet customer needs, offer options, resolve problems, and follow up with customers.
• Ensure full customer satisfaction without unnecessarily referring customers to other staff members.
• Maintain a friendly, helpful demeanor.
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
• Monitor for shoplifting.
• Perform all cashiering functions in accordance with company cash handling policies and procedures.
• Check price tags for alterations.
• Use appropriate verification procedures for credit card purchases.
• Keep the sales floor neat, clean, and fully stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, and maintain thorough knowledge of inventory.
• Ensure merchandise is attractively displayed.
• Maintain cashiering desk/areas in a clean, organized fashion.
• Keep the cashiering area well-stocked with necessary supplies, such as shopping bags and credit card drafts.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise and deliver them daily to the designated area.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.

Qualifications

• High School Diploma or equivalent degree or greater required.
• 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself and the company in a professional manner.
• Knowledge of applicable laws, policies, principles, etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications, including Google Sheets and Google Docs, is a plus.
• Attention to detail.
• Interpersonal skills and customer service skills required.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50 lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+ lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

Benefits

• Employee Discounts
• Paid Training
• 401K with Company match
• Medical, Dental, and Vision Insurance
• Voluntary Term Life and Long-Term Disability
• Accident, Critical Illness, and Cancer Insurance
• Flexible Spending Account access
• Legal Shield and Identity Theft Shield

Supervisory Responsibilities: None