Parts and Service Specialist

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. This role combines the responsibilities of a Service Advisor and Counter Salesperson.

Responsibilities

• Greet customers openly and friendly; coordinate customer repair requests.
• Estimate cost of repairs within set guidelines.
• Assist Service Manager with clerical duties, including documentation for warranty, policy settlements, repair order filing, and repair preparation for warranty.
• Assist all customers and mechanics in securing needed parts and supplies.
• Achieve monthly sales and gross profit forecasts; seek and solicit parts sales.
• Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
• Schedule shop business with Foremen to ensure proper workflow.
• Ensure customers receive expedient service by understanding repair requests.
• Work with customers and mechanics to fulfill parts requirements.
• Prepare invoices for over-the-counter sales and house requisitions for parts issued to shops.
• Enter lost sales into the inventory system to maintain proper inventory levels.
• Provide Parts Manager with information on parts required for inventory.
• Work with Service Manager to resolve disputes and warranty issues promptly.
• Ensure all documentation for labor sales (customer, internal, and warranty) is complete and properly executed.
• Input and close repair order information in the data processing system.
• Inform Service Manager of customer complaints to address them before the vehicle leaves the shop.
• Advise customers on needed service work and suggest additional labor, parts, and body shop sales (e.g., Preventive Maintenance Inspections, related service work).
• Participate in training to stay current on technical and warranty issues.
• Maintain a clean shop and office area.
• Perform other duties as assigned by a supervisor.

Requirements

• Minimum 4 years' experience in a related field.
• Experience dealing with the public in a sales/service capacity (preferred).
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive, can-do attitude.
• CDL (preferred).

This position has been designated as safety-sensitive. Any lapse of attention could result in injury, illness, or death, including operating, repairing, or maintaining heavy equipment, machinery, or motor vehicles, or handling hazardous materials and waste.

Benefits

• Competitive Salary
• Medical, Dental, and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On-the-Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975. From a small operation with no Parts or Service department and only three employees, MHC has grown into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We foster an environment that helps employees realize their full potential, both personally and professionally.