Parts and Service Specialist

About the role

Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Responsibilities

• Responsible for the sourcing, quoting, and ordering parts necessary for the customer in support of the service technician field calls.
• If necessary, create part numbers for new parts in the ERP system.
• Review all part numbers created by the branches to reduce duplicate parts numbers.
• Notify service techs when parts arrive, ship them to assigned locations.
• Schedule service technician’s customer visits to maximize number of visits per pay. This includes scheduled PM’s, installations, and ad hoc customer requested repairs.
• Maintain service calendar, customer machine schematics, and run service reports in coordination with the Service Manager.
• Handle parts returns, vendor RMAs, and warranty claims on parts and machines.
• Monitor and process parts invoices as needed.
• Provide back up support to the branch managers for PO approval process in their absence.
• Other tasks as assigned.

Requirements

Education and/or Experience: Bachelor’s degree in Supply Chain Management, Business, or related field desired. Five years of related experience preferred. Knowledge of machine parts and machine repair services. Experienced in Lean Six Sigma.

Qualifications

• Excellent written and verbal communication skill
• Ability to solve problems using a structured approach
• Excellent organizational skills and attention to detail
• Proficient computer skills including MS Office Suite and TEAMS/Sharepoint

Skills

None specified

Benefits

PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Pay

N/A

Schedule

N/A