Parts and Service Specialist

About the Role

Associated Packaging is looking for a Parts and Service Specialist to support service technicians in the field. This role is key to sourcing, quoting, and ordering parts, managing service schedules, and ensuring efficient operations in a dynamic, people-first company culture.

Responsibilities

• Source, quote, and order parts necessary for customer support during field calls.
• Create part numbers for new parts in the ERP system when necessary.
• Review part numbers created by branches to reduce duplicates.
• Notify service technicians when parts arrive and ship them to assigned locations.
• Schedule service technician visits (PMs, installations, and ad hoc repairs) to maximize efficiency.
• Maintain the service calendar, customer machine schematics, and run service reports in coordination with the Service Manager.
• Enter service reports and invoice customers for parts and services.
• Handle parts returns, vendor RMAs, and warranty claims for parts and machines.
• Monitor and process parts invoices as needed.
• Provide backup support for branch managers in the PO approval process during their absence.
• Perform other tasks as assigned.

Requirements

• Bachelor’s degree in Supply Chain Management, Business, or a related field desired.
• Five years of related experience preferred.
• Knowledge of machine parts and machine repair services.
• Experience with Lean Six Sigma.

Skills

• Excellent written and verbal communication.
• Ability to solve problems using a structured approach.
• Strong organizational skills and attention to detail.
• Proficient in MS Office Suite and TEAMS/SharePoint.

Work Environment

• Warehouse environment (not climate-controlled).
• Office environment (climate-controlled).
• Moderate noise levels.

Benefits

• Paid Time Off (PTO).
• Employee Assistance Programs.
• 401k matching.
• Health, medical, dental, and vision insurance.

Why Join Us

• Longevity: Providing packaging solutions since 1977.
• Stability: Financially strong and growing, even during economic uncertainty.
• Customer Service: Known as problem solvers and profit enhancers for customers.
• Our People: Employees are our greatest asset, fostering a collaborative and inclusive team.