Parts Advisor (Jack Giambalvo Buick GMC)

About the Role

Join our Buick GMC team as a Full-Time Automotive Parts Advisor. You’ll support our Service Department by ensuring technicians and customers receive the right parts quickly and accurately in a fast-paced environment.

Responsibilities

• Assist service technicians in identifying and ordering OEM, aftermarket, and recycled parts for vehicle repairs.
• Assist retail, wholesale, and internal customers with parts inquiries, pricing, and product selection.
• Answer incoming phone calls and respond to parts requests professionally and efficiently.
• Order parts that are not in stock while monitoring availability and backorders.
• Receive, inspect, and verify incoming parts shipments for accuracy and damage.
• Stock, organize, and maintain inventory to ensure an efficient and well-organized parts department.
• Pull, stage, and distribute parts for technicians and internal departments.
• Process parts returns, warranty parts, cores, and credits according to dealership procedures.
• Maintain accurate inventory records and assist with inventory counts as needed.
• Coordinate with vendors regarding damaged or defective parts.
• Assist with shipping, receiving, stocking, and other parts department duties as needed.
• Maintain a clean, safe, and organized work environment.
• Deliver exceptional customer service to both internal and external customers while working collaboratively with the Service Department.

Requirements

• High school diploma or equivalent.
• Previous automotive parts department experience OR above-average automotive knowledge is required.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Basic computer proficiency and ability to learn dealership software.
• Ability to multitask in a fast-paced environment.
• Ability to lift up to 50 pounds and remain active throughout the workday.
• Valid driver’s license with an acceptable driving record.

Benefits

• Competitive pay based on experience
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Employee Discounts on Vehicles, Parts, and Service
• Referral Bonus Program
• Paid Training and Career Growth Opportunities

About Us

For over 50 years, the Jack Giambalvo Family of Dealerships has been a trusted name in the York and Hanover communities. With nine locations and more than 340 dedicated employees, we’ve built our reputation on exceptional customer service, teamwork, integrity, and a commitment to investing in our employees. Our family-oriented culture emphasizes long-term stability and values-driven work.

Our Mission: To create exceptional automotive experiences by exceeding our customers' expectations while fostering an environment where employees are valued, respected, and empowered to succeed.

Our Vision: To be the dealership group our customers trust, our employees are proud to work for, and our community is proud to support.

Our Core Values:

• Integrity – We do the right thing, every time.
• Teamwork – We succeed together by supporting one another.
• Excellence – We are committed to continuous improvement and delivering outstanding results.
• Respect – We treat every customer, employee, and partner with professionalism and appreciation.
• Community – We proudly support and strengthen the communities we serve.