Parts Advisor - Dallas, TX

About the role

The Parts Advisor (back counter) position oversees parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. This role is integral to service center operations, focusing on parts efficiency to support seamless operations.

Responsibilities

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Orders inventory and special-order parts for repairs
• Receives parts orders and stocks them efficiently in designated storage area or assigned bins
• Manages parts transfers from one Lucid Service location to another if applicable
• Generates parts estimates for customers, insurance companies, or internal fleet vehicles to be sold by service advisor
• Achieves and maintains a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organizes and oversees parts warranty returns, both in the system and physically
• Interprets and understands automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
• Promotes sales of accessories according to Lucid guidelines
• Other duties as assigned

Qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
• Proficiency in parts catalog search for specific repair needs
• Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
• Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• To lift 50 lbs. Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Preferred qualifications include an AA/BS in either Automotive Technology or Business Management, or equivalent work experience, knowledge of HV systems, LV systems, and EV powertrains, start-up experience and related fast-paced environments, previous OEM Parts training

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.