Parts Advisor

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company we constantly challenge what’s possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our diverse backgrounds share a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate has high focus and initiative, deep understanding of service processes, a go‑getter attitude, great communication skills, and strong cross‑team collaboration. You will work daily with internal partners—including Regional Parts Specialists, Technicians, Advisors, and local Management—to assist with service needs, coordinate parts, and champion continuous improvement for Service teams and customers.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand, explain, and execute the shipping process, including proper packaging of parts.
• Understand channel planning and how it works.
• Execute indirect purchasing through Coupa.
• Interpret KPI’s and metrics and explain their significance.
• Identify and resolve common discrepancies in parts procurement, review for human‑error transactions, and collaborate to improve processes.
• Communicate comfortably with technicians and leads to promote clear communication channels; participate in huddles to find efficient ways to serve customers.
• Identify and order the correct part needed for any repair.
• Source, look up, and understand parts assemblies/sub‑assemblies.
• Physically receive parts, allocate back‑orders, and systematically bin parts.
• Execute and explain Rivian’s BIN scheme.
• Identify damages, shortages, overages, incorrect parts, and no‑stock situations.
• Utilize SharePoint, Warranty Manual, Write It Right, and Rivian’s proprietary systems.
• Perform daily counts and understand the intended use of the counting tool.
• Execute and explain pre‑pulling parts for upcoming appointments.
• Understand all pay types (Goodwill, Customer Pay, Internal, etc.) and their use cases.
• Learn Rivian’s maintenance scheduling and explain services to provide an exceptional customer experience.
• Operate a forklift where required for transporting and organizing parts.
• Learn and follow Rivian’s safety requirements.
• List and explain the 5S stages and methodology.
• Provide exceptional service to all customers using Rivian Guiding Principles.

Qualifications

• High School Diploma, GED, or equivalent (preferred).
• 2–3 years in a customer‑facing service role, material handling, inventory management, or equivalent experience.
• Strong communication, organizational, and time‑management skills; patience, empathy, attention to detail, and a passion for problem‑solving.
• Ability to prepare and disseminate clear business communications while following established norms.
• High‑energy personality, excellent customer service skills, and ability to multitask in a fast‑paced environment.
• Basic math skills for preparing estimates and processing payments.
• Physical ability to sit for 8+ hours, stand for up to 2 hours at a time, walk, bend, kneel, twist, carry, reach, stretch, push, pull, and lift up to 85 lb.
• Frequent use of hands for tools, data entry, writing, and communication.
• Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Minimum age of 21.
• Availability for a regular 40‑hour weekly schedule, including weekends and holidays; shifts may include evening, overnight, or early‑morning hours.

Pay

The hourly range for this role is $20.34 – $31.08 for Ohio‑based applicants. Placement within the range will depend on competencies, education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for an annual performance bonus.

Benefits

Rivian offers a comprehensive benefits package for full‑time and part‑time employees, their spouses or domestic partners, and children up to age 26. Benefits include paid vacation, paid sick leave, and a competitive portfolio of insurance options (life, medical, dental, vision, short‑term disability, and long‑term disability). Eligible employees may also participate in Rivian’s 401(k) plan and Employee Stock Purchase Program. Full‑time coverage begins on the first day of employment; part‑time coverage begins the first of the month following 90 days of employment. More information is available at rivianbenefits.com.

Schedule

Regular schedule of 40 hours per week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early‑morning hours.