Parts Advisor

Eide Subaru is always looking for hardworking individuals to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. We invest in our employees and their growth at the store.

Benefits

• Training and mentorship programs
• High volume, highly productive shop
• Clean and professional work environment
• 401(K) + Company Match
• Paid vacation opportunity
• Promote from within culture
• Medical, Dental, and Life insurance

Responsibilities

• Assist retail customers, technicians, service advisors, and wholesale accounts with parts identification and sales.
• Accurately identify Subaru parts using VINs, parts catalogs, diagrams, and dealership systems.
• Research and source parts to ensure the correct part is ordered the first time.
• Prepare and process parts orders, special orders, back-orders, returns, and credits.
• Monitor incoming parts and communicate order status to customers and dealership departments.
• Support the Service Department by ensuring technicians receive the correct parts in a timely manner.
• Maintain accurate parts invoices, purchase orders, and customer records.
• Assist with wholesale parts sales and maintain strong relationships with independent repair shops and collision centers.
• Answer phone calls and respond to customer inquiries in a professional and timely manner.
• Assist customers with product recommendations and Subaru accessories.
• Maintain organized and accurate parts inventory.
• Receive, inspect, label, and stock incoming parts.
• Assist with cycle counts and inventory reconciliation.
• Monitor special-order and back-ordered parts.
• Help maintain an organized, clean, and professional Parts Department.
• Follow dealership policies and procedures.
• Provide exceptional customer service and represent Eide Subaru professionally at all times.
• Work closely with Service, Sales, and other dealership departments to ensure a positive customer experience.
• Perform other duties as assigned by Parts Management.

Requirements

• High School Diploma or equivalent (preferred)
• Experience with auto parts sales (preferred)
• Able to work in a fast-paced work environment
• Strong organizational and time management skills
• Detail-oriented, professional appearance, and strong work ethic