PARTS ADVISOR

About the role

Drive Auto Group is seeking a Parts Advisor to join our growing team. The Parts Advisor will be customer facing and need to have a welcoming smile and pro-active approach to provide memorable services to our guests.

Responsibilities

• Promptly meeting and greeting parts customers in a friendly and courteous manner.
• Supplying parts and accessories to retail customers.
• Efficiently providing parts to Technicians for vehicle repair and maintenance.
• Listening to customers’ reasons for requesting certain parts and accessories.
• Offering appropriate parts or accessories to satisfy customer requirements.
• Providing accurate quotes for all parts or accessories recommended.
• Answering incoming telephone calls promptly and courteously.
• Shipping and receiving parts.
• Assisting with merchandising displays.
• Receiving payment or obtain credit authorization.
• Performing other tasks as required by management.

Requirements

• High school diploma or equivalent.
• Valid Ontario driver’s license and clean drivers abstract.
• Excellent interpersonal skills with an engaging attitude.
• Team oriented, flexible and focused on maintaining a high level of customer service.
• Ability to manage customer complaints and resolve conflicts.
• Organized and strong attention to detail.
• Ability to follow standard procedures.
• Flexible and open to change; take on special tasks as needed.
• Ability to work independently and take initiative.

Benefits

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts