Parts Advisor

About the role

Castle Volkswagen of Schaumburg is seeking a Parts Advisor to oversee the parts sales process, converse effectively with customers, and manage inventory.

Responsibilities

• Oversee the parts sales process from start to finish
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers
• Provide high level service to both internal and external customers
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Maintain accurate billing of internal requests for parts on service repair orders
• Receive payment from retail customers or obtain credit authorization

Requirements

• At least 2 years of experience selling parts
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

Qualifications

• High school diploma or equivalent

Skills

• Excellent communication skills
• Customer service orientation
• Computer proficiency (Microsoft Office)

Benefits

• 401(K) with employer match
• Major Medical & Dental (50% employee paid premium), and Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more); and Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement opportunities
• Employee Wellness: Access to EAP, health, legal, and financial resources

Pay

$50K - $55K annually

Schedule

Full Time

Company Information

To learn more about us visit: https://jointeamcastle.com/. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.