Parts Administrator I

Primary Duties

• Processes daily parts orders, adjustments, and debits with accuracy and timeliness.
• Responds to customer inquiries regarding freight claims, credit issues, lead times, and part identification.
• Prepares shipping documentation for air freight and print packing lists for the shipping department.
• Operates credit card processing equipment and maintains transaction records.
• Communicate with vendors, representatives, production, purchasing, and accounting to resolve order issues.
• Maintains customer satisfaction by investigating concerns and implementing corrective actions.
• Orders office supplies and manages stock order clearances.
• Affords assistance with training new team members and supports cross-functional collaboration.
• Keeps management informed of account status and order progress.

Job Requirements

• Requires a high school diploma or GED; 2+ years of experience in customer service, administrative support, or parts coordination in a manufacturing or construction-related environment; or any combination of education and experience, which would provide an equivalent background.
• Experience in wholesale parts, HVAC, or construction industries preferred.
• HVAC training or technical coursework preferred.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Accurate data entry and documentation skills.
• Ability to work independently and as part of a team.
• Familiarity with parts identification and order processing procedures.