Parts & Accessories Specialist

Position Summary

Parts and accessories specialists are responsible for ensuring customers have access to the correct parts and accessories for their boating needs. The ideal candidate is passionate about delighting customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

Essential Duties And Responsibilities

• Aid customers in identifying the correct parts and accessories for their boats, providing information on product features, compatibility, and pricing.
• Provide an exceptional customer experience, finalize transactions, and close sales with accurate paperwork, including suggesting additional accessories that benefit the customer.
• Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and prevent obsolescence.
• Manage product reordering to meet customer needs.
• Keep displays neat and orderly, merchandising accessories and supplies to enhance the professional appearance of the store.
• Process customer orders accurately, track order status, and ensure timely delivery or pickup of products.
• Maintain accurate records of orders and sales.
• Resolve customer complaints and concerns professionally and promptly.
• Analyze operations to find ways to increase efficiency, sales, and profitability of the parts department.
• Stay updated on products, industry trends, and innovations in marine parts and accessories.
• Support the store during boat shows, sales events, and other customer-facing activities, including accessory sales as needed.

Skills

• Knowledge of marine parts, accessories, and equipment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with the ability to resolve customer inquiries.
• Ability to achieve or exceed revenue and profit goals.
• Basic computer knowledge and skills.
• Ability to work independently and as a team member.

Qualifications / Requirements

• High school diploma or equivalent.
• Additional certifications or training in marine services is a plus.
• Previous experience in parts sales, marine service, or a related field is preferred.

Physical Demands

• Using the table / checklist below to indicate what is required of this position.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Conditions

• No adverse environmental conditions expected

Physical Demands

• Sedentary work that primarily involves sitting/standing

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.