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Jobs · OTHR · New York

Partnerships & Go-To-Market Associate

Melio · New York, NY · 1 wk ago
OTHRFull-time

Acknowledgements

Melio USA

About the role

Own day-to-day inbound case management from partner relationship managers, serve as a reliable escalation point and coordinate with internal teams to drive timely resolution of client issues end-to-end across multiple channels.

Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners.

Own inbound demo requests, deliver clear and compelling product walkthroughs for partner-referred prospects.

Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities.

Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives.

Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals.

Support training preparation, QBR coordination, and leadership presentations.

Maintain trackers, documentation, and reporting; compile GTM insights and engagement.

Responsibilities

  • Own day-to-day inbound case management from partner relationship managers, serving as a reliable escalation point and coordinating with internal teams to drive timely resolution of client issues end-to-end across multiple channels
  • Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners
  • Own inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects
  • Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities
  • Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives
  • Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals
  • Support training preparation, QBR coordination, and leadership presentations
  • Maintain trackers, documentation, and reporting; compile GTM insights and engagement

Requirements

  • 1–2 years of experience in customer success, client servicing, partnerships, or a related field
  • Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders
  • Highly organized with the ability to manage multiple priorities and partners simultaneously
  • Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools
  • Comfortable working in a fast-paced, collaborative environment

Qualifications

  • 1–2 years of experience in customer success, client servicing, partnerships, or a related field
  • Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders
  • Highly organized with the ability to manage multiple priorities and partners simultaneously
  • Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools
  • Comfortable working in a fast-paced, collaborative environment

Skills

  • Strong written and verbal communication skills
  • Highly organized with the ability to manage multiple priorities and partners simultaneously
  • Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools

Benefits

  • Competitive compensation packages: Annual base salary range is $76,000 - $86,000 with an additional bonus component
  • Medical, Dental, and Vision: Generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA
  • 401K matching: Competitive retirement plan with employer match
  • Wellness: Holistic approach to wellness including financial, physical, emotional, social, and community support
  • Time Off: Competitive vacation time, sick days, holidays, parental leave
  • Food perks: Fully stocked kitchens, weekly Seamless stipend, and catered meals
  • Office culture: Collaborative office environment in New York City with a dog-friendly policy
  • Growth and development: Professional and personal growth through workshops, mentorship programs, and team building activities

Pay

The annual base salary range for this position is $76,000 - $86,000 with an additional bonus component.

Schedule

Hybrid in New York City (3 day in-office requirement)

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