Partnerships Business Analyst

About the Company

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere. The platform functions as a business's eyes and ears across all customer feedback channels to uncover predictive insights. Backed by significant funding from top-tier firms like Bessemer Venture Partners, Kleiner Perkins, and Marlin Equity Partners, Reputation serves Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with over 250 partners including Google and Meta. Recognized as America’s Greatest Midsized Workplaces by Newsweek, Reputation values excellence, career development, and attracts team-oriented collaborators who thrive on perseverance and hustle.

About the Role

The Partnerships Business Analyst supports the integration and data-source partnerships owned by the Manager, Product Management. You will assist in turning early partner interest into signed, certified, and supported integrations, track the status and steps to onboard each new technology partner, and help maintain healthy relationships throughout the contract lifecycle. This role combines structured tracking of commitments, certifications, and renewal deadlines with cross-functional coordination across Product, Engineering, and Support, as well as relationship-building with external partner points of contact.

Core Competencies

• Ownership – You track commitments through to completion and ensure nothing slips through the cracks.
• Cross-Functional Fluency – You translate cleanly between Product, Legal, and external partner teams.
• Relationship Discipline – You maintain partner trust through consistent, two-way communication, routing internal requests to partner POCs and updates back to the right internal teams.
• Commercial Thinking – You provide input on business impact to help inform partnership priorities set by product leadership.
• Process Rigor – You build systems (trackers, calendars, CRM records) that don’t depend on memory.

Responsibilities

• Support outreach and early-stage partner development, including identifying prospective integration partners and points of contact.
• Track the status and steps required to onboard each new technology partner, from initial interest through certification and launch.
• Maintain a calendar of API certification renewals, contract expirations, and other time-sensitive partner obligations, driving renewal work ahead of deadlines.
• Serve as a day-to-day communication link between internal teams and partner POCs, routing internal requests out and partner updates back to the right stakeholders.
• Maintain an up-to-date directory of partner support points of contact and escalation paths.
• Shepherd partner contracts through legal review and execution, tracking status and unblocking delays.
• Support Product Managers and the Sources PM by organizing and tracking partnership targets tied to roadmap needs, with prioritization set by the Manager, Product Management.
• Track and report on partnership pipeline health, integration status, and partner performance metrics.
• Assist with day-to-day maintenance of existing partner relationships, including check-ins, issue triage, and renewal conversations to ensure integrations don’t go stale.
• Escalate strategic or high-value partnership opportunities to the Manager, Product Management for direct involvement.
• Additional duties as assigned.

Qualifications

• 2+ years of relevant experience.
• Undergraduate degree preferred; equivalent relevant experience will also be considered.
• Experience in a business analyst, project coordinator, or similar operations/coordination role.
• Strong written and verbal communication skills.
• Comfortable with outbound communication, including cold outreach, scheduling, and relationship-building with external POCs.
• Structured, disciplined approach to work and time management.
• Working familiarity with contract/legal processes sufficient to shepherd agreements through review.
• Ownership mindset with a bias toward action.
• Experience using Salesforce or other CRM.

Nice to Have

• Experience with partnerships, business development, vendor/account management, or a related role.
• B2B SaaS experience.

Work Environment

This role is fully remote, allowing you to work from home day-to-day. You'll collaborate closely with the Manager, Product Management, the Sources PM, and teams across Product, Engineering, and Support through regular meetings and structured communication.

Why Join Reputation

• Be part of a modern, AI-driven SaaS company.
• Play a visible, cross-functional role with direct exposure to Product leadership.
• Work in a culture that values ownership, structure, and follow-through.
• Build a strong foundation for a career in partnerships, product, or revenue leadership.

Benefits

• Paid Time Off:
  • Flexible PTO for salaried employees.
  • Hourly employees accrue PTO based on tenure and receive 5 sick days annually (available from day 1). PTO accrues on a per-paycheck basis.
  • 10 company-paid holidays plus 4 “Extended Company Holidays.”
• Health and Welfare Benefits:
  • Multiple medical and dental plan options, plus 100% company-paid vision coverage.
  • 401k available through Fidelity.
  • Paid Parental Leave for all eligible employees as of day 1 of employment.
  • Employer-paid short- and long-term disability and life insurance.
  • Critical Illness, Accident, and Hospital Indemnity insurance.
  • Employee Assistance Program (EAP).
• Perks and Wellbeing:
  • PerkSpot: Employee discount program.
  • Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships.
  • Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health.
  • Omada: Virtual prevention and physical therapy program.
  • Ladder: Supplemental life insurance.
  • SoFi: Financial wellbeing platform with 1:1 advice.
  • Fetch: Pet insurance discount program.
  • Spring Health for Guardian: Virtual mental health support.
  • XP Health for Guardian: Virtual eyewear platform.
  • Rate.com: Mortgage services discount program.