Partnerships and Customer Success Manager (Contractor)

About the role

The role involves designing and running onboarding for beta partners, managing program logistics, collecting feedback, and supporting the commercial motion alongside the Growth and Commercial Strategy leads.

Responsibilities

• Design and run onboarding for beta partners, from account and access setup through kickoff, enablement, and billing, while creating repeatable processes as you go
• Serve as the primary day-to-day contact for partners, fielding questions, coordinating with Engineering and Support on issues, and driving them to resolution
• Manage program logistics and tracking, improving our existing partner tracker so that partner status, open issues, and next steps are always clear to the team
• Build strong relationships with partners and drive adoption, monitoring usage and proactively re-engaging partners whose integrations have stalled
• Collect partner feedback through a consistent cadence of check-ins, identify patterns across the cohort, and translate them into actionable input for Product and Marketing
• Keep partners warm and informed with regular updates on roadmap, milestones, and new capabilities
• Support the commercial motion alongside the Growth and Commercial Strategy leads, including qualifying inbound interest, preparing for partner conversations, and keeping evaluation and contracting steps moving with Legal and Finance
• Cultivate partner advocacy with Product Marketing, including case studies and reference commitments

Requirements

• 4+ years in customer success, partner operations, technical account management, or program management, ideally supporting partners at an early-stage company
• Enough technical fluency to be credible with a technical audience — comfortable with API concepts, documentation, and understanding an issue well enough to escalate it clearly
• Strong project management and organizational skills, with comfort holding many partners, deadlines, and open threads at once
• Excellent written and verbal communication, with good judgment about what to escalate and when
• Strongly Preferred: Experience with a beta, design partner, or early access program, Background in creative tooling, media and entertainment, or developer platforms

Qualifications

Eligible to work in the US. This role requires weekly office visits, agreed with the manager.

Skills

• Customer Success
• Partner Operations
• Technical Account Management
• Program Management
• Project Management
• Communication
• Technical Fluency
• Relationship Building
• Feedback Collection
• Commercial Motion
• Product Advocacy

Benefits

Not specified

Pay

$100-115/hour

Schedule

Not specified