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Partnership Operations Business Enablement - Senior Associate

EY · Hartford, CT · 1 wk ago
On-siteFinance$60k–$110k/yrFull-time

Location: New York City, Hoboken, Boston, Hartford, Iselin

About the role

The Senior Associate, Partnership Operations Business Enablement, owns the day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations (PO) mailbox and related channels, ensuring every partner request for the Enablement group is assigned, acknowledged, escalated when needed, and closed out accurately and on time. Beyond mailbox ownership, this role serves as the backup to the Assistant Director who manages Partner Data Integrity and Reporting, including database management, reporting, and maintaining data integrity across Partnership websites, systems, and related assets.

The ideal candidate is detail-oriented and process-driven, comfortable working across both a high-volume communications queue and technical, data-sensitive administrative systems, with the judgment to triage competing priorities and escalate appropriately.

Responsibilities

  • Client Mailbox Management & Team Coordination (Core Function)
    • Monitor the mailbox and voicemails for new partner inquiries, requests, and follow-ups.
    • Review, route, and track inquiries by topic, urgency, ownership, response status, and next steps.
    • Follow up with owners to confirm inquiries are acknowledged and addressed within expected timeframes; escalate time-sensitive or unresolved matters.
    • Identify recurring inquiry themes and process gaps; draft approved canned responses for common questions.
    • Use mailbox metrics to surface trends and partner with the technology team on solutions to simplify intake, routing, and reporting.
  • Partnership Application & Partner Data Management (Backup Coverage)
    • Process user access requests (provisioning/de-provisioning) for POA, PNN, PMT, GoFileRoom, and Partnership server folders.
    • Maintain and triage the SharePoint-based PO Requests Tracker for access requests.
    • Manage OneAccess group ownership for shared mailboxes and Partnership security/distribution groups.
    • Support partner data integrity within POA, coordinating with Global IT on data variances and reviewing mailing populations.
    • Load emails/distribution lists and issue partner memos (e.g., COLA memos, retiring partner follow-ups) via PMT and PNN.
    • Coordinate fulfillment of partner data report requests through the PO Technology request process.
  • Partner Information Delivery & PNN Support
    • Support approved Partner News Network (PNN) homepage and content updates; flag outdated or unclear content.
    • Assist with onboarding-related PNN activity, including Welcome Kit uploads and portal links.

Requirements

  • Bachelor’s degree required.
  • Minimum of 3–5 years of experience in business operations, administration, project coordination, or a related function.
  • Prior exposure to shared-mailbox management or systems/data administration is preferred but not required.
  • Ability to learn Partnership systems and take on data-management backup responsibilities with reasonable ramp-up time.

Skills

  • Strong organizational, project management, and follow-up skills.
  • High attention to detail, especially for system access and partner data.
  • Strong written communication skills for acknowledgements, follow-ups, and partner correspondence.
  • Sound judgment in identifying urgent or sensitive matters requiring escalation.
  • Proficiency in Microsoft Outlook, Teams, Excel, SharePoint, Power Automate, and file management systems.
  • Basic data query/extract skills (e.g., Excel, Power BI, SQL, MS Access); knowledge of data warehousing concepts useful.
  • Customer-service mindset with a focus on consistent, professional partner experiences.
  • Process-oriented mindset to identify recurring themes and test improvements.
  • Excellent interpersonal skills for collaboration across all levels.
  • Flexibility to support time-sensitive inquiries and urgent follow-up needs.

Benefits

  • Comprehensive compensation and benefits package, including medical, dental, pension, and 401(k) plans.
  • Flexible vacation policy with designated EY Paid Holidays, Winter/Summer breaks, and personal/family care leave.
  • Team-led and leader-enabled hybrid work model (40–60% in-person for client-facing roles).

Pay

The base salary range for this job in most US locations is $60,400 to $109,600. For New York City Metro Area, Washington State, and California (excluding Sacramento), the range is $72,500 to $124,500. Individual salaries are determined by factors including education, experience, skills, and geography.

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