Partner Support Specialist - Philadelphia

About the role

As a Partner Support Specialist (PSS) you will drive same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust-based merchant relationships
• Deliver in-store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in-store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

What success looks like:

• Strong merchant satisfaction and retention
• Consistent utilization growth across the portfolio
• High energy, accountability, and disciplined execution
• Clear ownership of performance outcomes

Requirements

• High energy, excellent organizational skills, and strong integrity
• Bachelor’s degree preferred but not required
• Proven track record of achieving measurable sales goals
• Outstanding face-to-face relationship-building skills
• High sense of urgency and customer service orientation
• Ability to thrive in a fast-paced, results-oriented environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driver’s license and car insurance for regional travel

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more.

In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.