Partner Success Manager - North America

About the role

As a Partner Success Manager, you will be responsible for helping our strategic partners maximize the value of their relationship with Orgvue and enabling an environment that leads to new business development opportunities. You must be able to manage relationships, manage risk, and oversee cross-functional activities to enable our partners to leverage Orgvue on their projects and expand the volume of Orgvue projects delivered over time.

You will advise and work directly with leaders, super users, and their teams in executing joint plans and priorities, which may include go-to-market plans, custom Orgvue technical solution development, project delivery, and user enablement activities. You will be a driving force behind our partners in maturing their internal Orgvue capabilities on their most strategic programs of work with leading companies around the world.

You will also serve as a key connector to our Product team to suggest improvements that will make Orgvue an even better product and to our Sales team to expand Orgvue’s footprint with direct customers via our partner channel. When not working directly with partners, you will be working with other team members on projects to help build and scale service offerings for our partner community.

About you

You’re excited by the prospect of joining a rapidly growing international company. You’re interested in problem-solving with our customers in the Org Design and Transformation space. You want to make a fundamental difference to some of the largest organizations and household names. You love wearing multiple hats, working in a fast-paced environment, and taking on difficult challenges. You enjoy working across a variety of stakeholders (both internal and external). You don't get flustered easily. If you don't know the answer, you'll dig until you find it.

Responsibilities

• Manage all aspects of day-to-day joint plans with our strategic partners, including:
  • Partner onboarding: Orienting our strategic partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses.
  • Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship (e.g., COE development, enablement routines, Product feedback forums, etc.).
  • Overseeing the setup of partner-specific Orgvue tenants to be used for training, demos, and/or storage of custom solutions.
• Partner enablement:
  • Co-creating and overseeing a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery.
  • Delivering agreed training to partner teams.
  • Managing and executing core deliverables to the Partnership, for example:
    • Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases.
    • Setting up a community of practice within a partner environment.
• Partner management:
  • Supporting Partner Sales in defining and managing joint plans across three key dimensions: go-to-market, product development, project delivery, and enablement.
  • Working with Partner Sales to establish goals and milestones for individual partners within the region.
  • Supporting day-to-day operational activities with the partner, including plan management and Orgvue tenant management across active projects.
  • Collaborating with internal stakeholders and extended team members needed to support aspects of the joint plan (e.g., Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.).
  • Working with the Sales team to support qualification of conversions of partner projects to direct license agreements.
  • Regularly reviewing NPS data within the region and by partner to identify detractors or risk areas and mobilizing risk mitigation plans.
  • Working with Partner Sales to identify opportunities for new commercial models and opportunities to grow partnerships.
• Partner Program Development:
  • Leveraging and adapting assets developed for specific partners for consumption by the wider partner ecosystem, for example:
    • Case studies for practitioner training and development.
    • Sales training for partners.
  • Identifying and supporting the development of centralized standard assets based on needs identified at the region/account level.
  • Contributing to the continuous development and improvement of the partner program.

Requirements

• Undergraduate or graduate degree in Business, Information Sciences, or other related business disciplines.
• Minimum of 3 years of experience in management consulting in the transformation, human capital, talent, or OD consulting space.
• Desirable: experience as a user of Orgvue.

Skills

• Strong project management skills; need to coordinate across our ecosystem to support our customers’ needs.
• Great presentation skills and a professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations.
• Problem-solving skills; need to translate partner needs and requirements into practical solutions to drive value.
• Commercial mindset; need to constantly think about how to prioritize and/or adjust components of the alliance plan to drive greater volumes of projects with our partners and ultimately increase revenue potential for Orgvue and our partners.
• Technical literacy; ultimately will not need to use Orgvue day-to-day but will need to be literate in Orgvue technology and technical solutions.

Benefits

• Hybrid working – 1-2 days a week in the Philadelphia office.
• 5% matched 401k.
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, virtual fitness sessions, wellbeing webinars, annual Wellbeing day.
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days).
• Healthcare premiums 100% paid by employer for the majority of plans including family, dental, and vision.
• Competitive commission structure.
• Eligible for Transaction Bonus.