Partner Success Engineer

About the role

The Partner Success Engineer serves as the technical advisor and strategic owner for a portfolio of strategic partners, engaging everyone from developers to CIOs and CTOs. They own the full partner lifecycle, from onboarding to expansion, and drive joint adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.

Responsibilities

• Serve as the technical advisor and strategic owner for a portfolio of strategic partners, engaging everyone from developers to CIOs and CTOs.
• Own the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Drive joint adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations — making Deepgram successful inside the partner's environment.
• Run discovery continuously: surface partner problems, understand their business impact, and translate them into actionable requirements for product and engineering.
• Identify and scope expansion (cross-sell, upsell, multi-product, co-sell) in partnership with Sales, and lead executive business reviews and joint planning sessions.
• Act as the voice of the partner internally — influencing roadmap, GTM strategy, and the tools we build to support partners.
• Track adoption, usage, health, and expansion to drive outcomes; travel to partner sites as needed.
• Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader team.

Requirements

Significant experience in technical, customer-facing roles — TAM, sales/solutions engineering, partner or enterprise CS with a strong technical focus, implementation, or support — at API-driven, developer-first, or AI companies. For most people that's roughly 7+ years, but we care more about the shape of your experience than the exact number.

• A track record that blends partner or customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
• Hands-on experience running demos, POCs, or technical workshops with enterprise partners or customers — leading them, not just attending.
• Demonstrated success identifying and landing expansion in complex enterprise or partner accounts.
• Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant — not hand-waving).
• A strong understanding of partner ecosystems and channel business models — resale, referral, integrations, co-marketing, co-selling — and multi-party commercial dynamics.
• Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering).
• Exceptional communication, influence, and relationship-building — concise and structured, across technical and business audiences.
• Tell us what you've built — a tool, agent, script, or workflow — that permanently eliminated recurring work. In your application, tell us what it was, what it replaced, and what it's still doing today.
• An AI-native operating model: specific workflows that structurally depend on AI, and a clear account of how you'd rebuild them if those tools disappeared tomorrow.

Qualifications

• Telephony / CCaaS / CPaaS background (e.g., Twilio, Genesys) — maps directly to our partner ecosystem.
• A background spanning solutions engineering, TAM, or L1 support alongside CS or partner responsibilities.
• Familiarity with channel/partner marketing, enablement programs, or technical enablement asset creation.
• Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent).

Benefits

At Deepgram, we offer a competitive compensation package, including a comprehensive benefits program that includes medical, dental, vision, and life insurance, as well as a 401(k) retirement plan. We also provide generous paid time off, flexible work arrangements, and opportunities for professional development and growth.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with standard business hours.