Partner Success Associate

About the role

This role is based in New York City (hybrid, in-office Tuesday–Thursday).

Responsibilities

• Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
• Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
• Identify and prospect new retailer partnerships through outbound outreach and referrals
• Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps
• Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
• Ensure consistent achievement of quarterly and annual revenue goals
• Secure contract renewals for existing business
• Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
• Oversee partner technical implementations in collaboration with Button's solutions engineering team

Requirements

• At least 2 years’ demonstrated experience in sales or account management, driving revenue growth for high value, strategic accounts for B2B companies
• Track record of consistently (over)achieving sales and revenue goals
• Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
• Strong written and verbal communication skills - including experience creating and presenting executive business reviews
• Keen attention to detail that ensures systematic organization and reliable delivery
• Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
• Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
• A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
• A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
• Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience evangelizing new products

Qualifications

• At least 2 years’ demonstrated experience in sales or account management, driving revenue growth for high value, strategic accounts for B2B companies
• Track record of consistently (over)achieving sales and revenue goals
• Strong written and verbal communication skills - including experience creating and presenting executive business reviews
• Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
• Experience evangelizing new products

Skills

• Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
• Strong written and verbal communication skills - including experience creating and presenting executive business reviews
• Keen attention to detail that ensures systematic organization and reliable delivery
• Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
• Experience evangelizing new products

Benefits

• Button’s total compensation package includes a base salary competitive with what is offered by similar companies in major US markets.
• The salary range for this role in the United States is expected to be between $65,000 - $95,000, plus bonus (offered salary is based on a number of factors including skills and experience relative to the job description listed above).
• Button provides employees with a 401(k) plan and automatically contributes 3% of an employee’s salary annually.
• Button offers all employees and their dependents complimentary memberships to One Medical as well as a monthly stipend for mobile phone/internet and an annual lifestyle stipend.
• Button offers employees in select markets “All Access” memberships to WeWork as well as regular “coworking days” and social events.

Pay

• Button’s total compensation package includes a base salary competitive with what is offered by similar companies in major US markets.
• The salary range for this role in the United States is expected to be between $65,000 - $95,000, plus bonus (offered salary is based on a number of factors including skills and experience relative to the job description listed above).

Schedule

• This role is based in New York City (hybrid, in-office Tuesday–Thursday).