Partner Program Director

Key Responsibilities

• Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
• Serve as the primary point of contact and platform expert for technology and solution partners
• Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact
• Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions
• Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform
• Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities
• Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes
• Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities
• Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success
• Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health
• Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams
• Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback
• Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets
• Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences

Qualifications

• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
• 5+ years of experience working in the Contact Center space
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences
• Ability to translate business requirements into technical solutions
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams
• Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
• Strong project management and organizational skills