Partner Engagement Specialist

We need to output HTML fragment with sections: About the role? The posting includes company info, general summary, essential functions, knowledge/skills/abilities, education/experience, work environment/physical demands, relationships, benefits & compensation. We must not repeat job title. Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove EEO statement. Also remove "Applications must be authorized to work for any employer in the U.S. We are unable to sponsor..." maybe that's not boilerplate? It's about work authorization; might be considered relevant? It's not a list; it's a statement. Could keep as prose? It's not a heading. It's not duplicated. Might keep but it's somewhat boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Work authorization is not EEO; it's a requirement. Might keep. However we need to preserve all substantive information. So keep that sentence. We need to include sections only when posting has real specific content. We'll include sections: About the role (maybe from General Summary), Responsibilities (Essential Functions), Requirements (Knowledge, Skills and Abilities + Education and Experience?), Qualifications (maybe combine), Skills (maybe separate), Benefits, Pay, Schedule? Schedule not mentioned. So we should not create Schedule section. Benefits we have. Pay we have salary range. Benefits & Compensation section includes benefits and salary. Could split into Benefits and Pay sections. The instruction: Use headings for Benefits, Pay, Schedule. Only include if posting actually states them. So we can have Benefits section (list benefits) and Pay section (salary range). No Schedule. We also need to maybe include Work Environment/Physical Demands as a section? Not in prescribed headings list but we could use a generic heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings; but we could also add other headings if needed? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings; we should stick to those. So we need to map content to those sections. Thus we need sections: About the role (general summary), Responsibilities (essential functions), Requirements (knowledge, skills, abilities + education/experience?), Qualifications (maybe education/experience?), Skills (maybe specific skills?), Benefits, Pay. We must avoid filler. Ensure each section has substantive content. Let's extract: About the role: General Summary paragraph. Responsibilities: Essential Functions bullet list (multiple sentences). We'll convert to

  • . Requirements: Knowledge, Skills and Abilities list (bullet). Also maybe Education and Experience could go under Qualifications. Qualifications: Education and Experience (Required and Preferred). Skills: Could be Proficient with MS Office etc. But that's also in Knowledge, Skills and Abilities. Might be redundant. Perhaps we put Skills separate: Proficient with MS Office, Project management skills (preferred), Ability to analyze data, etc. But we already have those in Knowledge, Skills and Abilities. To avoid duplication, we could put Knowledge, Skills and Abilities under Requirements, and Skills under Skills section for specific technical skills (MS Office). But we risk duplication. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all info, but we can organize without duplication? If we split, we might repeat some info. Better to keep each piece once. We could put Knowledge, Skills and Abilities under Requirements, and Education/Experience under Qualifications, and maybe Skills under Skills for MS Office proficiency (which is part of KSAs). But that would duplicate MS Office. Could instead put MS Office under Skills, and other KSAs under Requirements. That would split but not duplicate if we separate. However the KSAs list includes many items; we could move the MS Office proficiency to Skills, and keep rest under Requirements. That seems okay. Let's parse KSAs: Strong verbal, written, and presentation skills. Excellent interpersonal skills with the ability to build relationships with internal and external stakeholders. Ability to multi-task, self-motivate, and successfully operate in a fast-paced, team environment. Ability to manage time effectively and meet established deadlines. Must adapt well to change and successfully set and adjust priorities as needed with an appropriate sense of urgency. Capable of researching an issue and following through to its conclusion/resolution. Ability to demonstrate considerable tact, diplomacy, discretion, and judgement when interacting with others, while also having the ability to build and maintain effective interpersonal relationships. Ability to collaborate and partner with internal and external stakeholders at all levels. Must have a high level of organizational skills, self-discipline, and motivation. Ability to follow policies and procedures and help develop process improvement opportunities to improve efficiencies when using good judgment. Solution driven problem-solving skills and proven analytical skills. Ability to work with little oversight, applying education and professional experience to achieve outstanding results. Proficient with MS Office (E.g., Outlook, Word, Excel, PowerPoint). Preferred: Project management skills. Ability and interest in analyzing and synthesizing data for internal and external stakeholders. We could put the preferred items under Skills as well. Thus Skills section: Proficient with MS Office; Project management skills (preferred); Ability and interest in analyzing and synthesizing data (preferred). Requirements section: all the other KSAs (excluding those moved). Also maybe include "Ability to work with little oversight" etc. Qualifications section: Education and Experience. Required: Associate's degree in business or related degree; and/or equivalent work experience; 1+ years of experience working in healthcare insurance; Experience researching and resolving customer inquiries. Preferred: Experience with Managed Care Organizations and/or government programs; Dental insurance industry experience. Work Environment/Physical Demands: Not in allowed headings; maybe we could incorporate into About the role? But it's substantive. Could we add a section like "Work Environment"? Not in list but maybe allowed as heading? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests examples, not exhaustive. But to be safe, we could add a section "Work Environment" as

    . However they might expect only those headings. Safer to incorporate into About the role or Responsibilities? It's not exactly those. Could add a section "Work Environment" as

    but risk being considered not following instruction. The instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use

    for section headings (giving examples). I think we can add other headings as needed, but better to stick to given ones. However we have to preserve all substantive information; if we omit work environment, we lose info. So we need a place for it. Could put it under About the role as a paragraph. That would preserve it. So we can add a paragraph after the general summary about work environment/physical demands. Relationships: Could go under About the role or Responsibilities? It's about reporting lines. Could be part of About the role. We'll include a paragraph. Benefits: list. Pay: salary range. Now we need to output HTML fragment only. Let's craft:

    About the role

    ... general summary plus relationships and work environment...

    But we need to ensure not to repeat job title. General Summary text: "The Partner Engagement Specialist is responsible for providing day-to-day support of the Medicaid and Medicare lines of business. This role will be responsible for successfully managing and responding to a high volume of emails, project management tasks, escalated research, and process development initiatives. This role is responsible for administering established policies and procedures while acting as a liaison between the Company, county personnel, Managed Care Organizations (MCOs), Minnesota Department of Human Services (DHS), and third-party administrators (TPAs). This position will be with Stratacor, an affiliate of Delta Dental of Minnesota." Relationships: "Reports To: Manager, Partner Relations Directly Manages: None Internal Relationships: Interface with enterprise-wide staff at all levels External Relationships: Managed Care Organizations, Minnesota Department of Human Services, and Third-Party Vendors" Work Environment/Physical Demands: "Travel Requirements: Periodic local client visits Weight Lifting Requirements: 20 lbs. Sedentary Work: Extended periods of sitting at a workstation while working on a computer." Also work authorization statement: "Applications must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time." We could include that in About the role or maybe a separate note. We'll add as a sentence. Now Responsibilities: list each essential function sentence. Let's extract bullet points from the essential functions paragraph (it's a long sentence with periods). We'll split by periods. Essential Functions text: "Partner and collaborate with Manager of Partner Relations and work independently to research and resolve escalated items within appropriate turnaround times and follow up to ensure solution. Identify, assess, and solution for process improvement and efficiency. Responsible for administering functional process documentation. Review and monitor Government Programs networks, and manage outreach projects in conjunction with DHS and/or MCO partners. Partner with MCOs, key stakeholders, and TPAs to ensure accurate and timely file transmissions, creation of reports, enhancements of reports, and research of incidents. Monitor Government Programs monthly performance standard reports and monitor to ensure service level agreements are being met; partner to design and implement corrective action plans as needed. Track and ensure benefit updates and changes for Medicaid and Medicare lines of business are carried out. Collaborate with internal functional leaders and TPA for client inquiries, escalated concerns, training management, and managing process change. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice." We should keep all but maybe the last two sentences are generic disclaimer; still substantive? They are boilerplate-ish but still part of posting. Might keep but they are somewhat filler. However they are not duplicated lines; they are part of description. We'll keep them as list items. Now Requirements: list of KSAs (excluding MS Office, project management, data analysis). Let's list them: - Strong verbal, written, and presentation skills. - Excellent interpersonal skills with the ability to build relationships with internal and external stakeholders. - Ability to multi-task, self-motivate, and successfully operate in a fast-paced, team environment. - Ability to manage time effectively and meet established deadlines. - Must adapt well to change and successfully set and adjust priorities as needed with an appropriate sense of urgency. - Capable of researching an issue and following through to its conclusion/resolution. - Ability to demonstrate considerable tact, diplomacy, discretion, and judgement when interacting with others, while also having the ability to build and maintain effective interpersonal relationships. - Ability to collaborate and partner with internal and external stakeholders at all levels. - Must have a high level of organizational skills, self-discipline, and motivation. - Ability to follow policies and procedures and help develop process improvement opportunities to improve efficiencies when using good judgment. - Solution driven problem-solving skills and proven analytical skills. - Ability to work with little oversight, applying education and professional experience to achieve outstanding results. Now Skills section: - Proficient with MS Office (e.g., Outlook, Word, Excel, PowerPoint). - Project management skills (preferred). - Ability and interest in analyzing and synthesizing data for internal and external stakeholders (preferred). Qualifications section: Required: - Associate's degree in business or related degree; and