Partner Account Manager

About the role

The Partnerships team at Klaviyo prides itself on being marketing and product experts. As a Partner Account Manager, you will be responsible for building long-term, deep, and mutually beneficial relationships with Klaviyo's marketing agency and systems integrator partners.

Responsibilities

• Become a trusted advisor to the ~30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advantage of advanced use cases to market.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Travel: up to 25%, to meet and develop relationships with our agency partners / events.

Requirements

• Adept at influencing and relationship building.
• Have partnerships, sales, or account management experience.
• Largely worked on accounts in the Enterprise ($30M-$500M+ GMV) customer segment and can thoughtfully reference those experiences and relationships.
• Learning about a new product offering excites you!
• Comfortable presenting product led discussions and demo’ing the Klaviyo product to your partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 4-5 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform.

Qualifications

• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Travel: up to 25%, to meet and develop relationships with our agency partners / events.

Skills

• Strong consultative skills to understand partners' business model and growth strategy.
• Ability to articulate the value of Klaviyo, differentiate Klaviyo from other solutions, and manage business development opportunities.
• Ability to coach partners on how to grow their business, including their profitability, with Klaviyo.

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

• Base Pay Range For US Locations: $130,900—$177,100 USD

Schedule

• Up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.