Participant Services Service Delivery Analyst
About the role
This role blends structured oversight with hands-on project leadership, ensuring key initiatives deliver against expectations while maintaining strong governance and accountability. You’ll manage critical workstreams—including high-priority efforts—monitor performance against SLAs, and partner across teams to drive consistent, high-quality outcomes aligned to Vanguard’s strategic priorities.Core Responsibilities
- Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
- Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.
- Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
- Buils and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.
- Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
- Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
- Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Special Factors
Sponsorship: Vanguard is not offering visa sponsorship for this position.
About Vanguard: At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work: Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Our commitment to you: Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.
Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:
- Financial wellness
- Physical wellness
- Personal wellness
Our commitment to equal employment opportunity: Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Empowered to learn, grow, and thrive: Rajesh D., Akua A., Diane T., Kelly P., Megan M., and Rehana V. share their experiences and insights about working at Vanguard.