Participant Services Service Delivery Analyst

About the role

This role blends structured oversight with hands-on project leadership, ensuring key initiatives deliver against expectations while maintaining strong governance and accountability. You’ll manage critical workstreams—including high-priority efforts—monitor performance against SLAs, and partner across teams to drive consistent, high-quality outcomes aligned to Vanguard’s strategic priorities.

Core Responsibilities

• Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
• Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.
• Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
• Buils and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.
• Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard's Commitment to Equal Employment Opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Empowered to Learn, Grow, and Thrive

Rajesh D., Senior Manager, IT Delivery (2018) “Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.” Akua A., Cybersecurity Manager (2022) “I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients.” Diane T., Senior Manager, Fraud Engineering (2023) “What has always stood out to me about Vanguard is the people, our crew. Throughout my Vanguard journey, I’ve gotten a chance to explore various roles in security which has helped me navigate my career, and I have had the opportunity to work with the most incredible, supportive team members and leaders who truly care about me. Vanguard is truly the best place to work.” Kelly P., Head of Wealth Management Technology (2023) “When I was seeking an employer, I was looking for somewhere I could grow, be challenged, collaborate with others who encourage diversity of thought and innovation, and do purposeful, value-driven work that truly makes a difference. I am fortunate to not only have found that during my tenure at Vanguard, but also to find a place where I can build a long and engaging career, experience many milestones (like earning an MBA, getting married, and starting a family), and mentor others who are seeking to do the same. Our mission, combined with our distinctive culture and an encouragement to learn continuously has given me a great opportunity to develop in ways I never imagined!” Megan M., Head of Fraud Prevention Engineering (2023) “Vanguard is not just a great place to work—it is a great place to have a career! As a company, we promote continuous learning and rotations which has allowed me to grow as a technical professional and as a leader. I have been encouraged to take on novel challenges and mentored to hone new skills preparing me for roles that I never imagined.” Rehana V., Director of Onboarding Engineering (2021) “Having started my career at Vanguard, I like to say I grew up here. During my time here, I have received endless support and opportunities for growth and learning. From supporting my diverse needs and perspectives, to affording me the flexibility to meet my personal obligations, Vanguard’s commitment to their crew has helped me grow into the best version of myself. Vanguard’s collaborative culture and mission driven purpose permeates throughout the organization, motivating and inspiring each of us to stay focused and relentlessly client driven.” Brooke G., Head of Personal Advisor Services Technology (2023) “Vanguard has been an incredible place to start and grow my career! From the day I stepped on campus as an intern, I have witnessed and been part of a community that offers a supportive environment, opportunities for continuous learning, and meaningful work that aligns with my values and passions. The emphasis that Vanguard puts on personal development and career advancement has made me feel valued and motivated to contribute to the team.”