Participant Enrollment Specialist
Mains'l Services · Brooklyn Park, MN · 1 mo ago
On-siteEducation$54k/yrFull-time
What You’ll Do (The Day-to-Day)
- Provide excellent customer service to participants via phone and e-mail
- Act as a knowledgeable resource on self-directed services for participants and stakeholders
- Demonstrate detailed understanding of Minnesota’s Self-Directed Services Programs
- Communicate roles and responsibilities in household employer relationships
- Process program documentation accurately and within established timelines
- Ensure all required documentation is received and compliant with regulations
- Review participant onboarding packets for completeness and accuracy
- Accurately enter date into internal systems
- Train new managing parties on timesheet systems, regulations, and expectations
- Uphold Mains’l Values in all interactions and decision-making
Location
Hybrid with routine meetings in Brooklyn Park, MN
Work Structure
8:30am-5pm Monday to Friday
Wage
$53,560.00/annually
What You Need
- Previous customer service experience required
- Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
- Proficiency in Microsoft Office Suite
- Experienced using database systems and handling detailed data entry
- Strong mathematical and analytical abilities
- High attention to detail and accuracy
- Strong organization and time-management skills
- Ability to manage a high volume of daily communication
- Previous experience supporting individuals via FMS, Medicaid, or PCA/CFSS/CDCS programs is strongly preferred
- College Degree in Human Services or Social Work is preferred
Summary of Available Benefits
- Paid (on-the-job) training
- Education Assistance – up to $2,000 per year
- 401(k) and matching
- Sick time
- Paid Time Off
- Health Insurance – including dental and vision
- Life Insurance
- Health Savings Account
- Opportunities for growth and advancement
- and more
Join a team that supports people in achieving their hopes and dreams. Apply today to be part of a mission-driven organization that values your contributions.
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Expires 05/31/2026
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