Participant Engagement Specialist, Supervised Release Program

About the role

The Participant Engagement Specialist will support the Supervised Release Program (SRP) by engaging disengaged participants, maintaining accurate data, and collaborating with various teams.

Responsibilities

• Complete outreach to all disengaged participants mandated to SRP in Staten Island to re-engage them in the program;
• Engage in weekly outreach efforts by phone and email to participants and their collateral contacts and defense attorneys to support program engagement;
• Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;
• Collaborate with the Clinical Intake Coordinator and the intake, case management, and compliance teams to ensure outreach to all participants whose orientations or intakes are incomplete or who have been disengaged from the program for 30 days or more;
• Contribute to consistent and effective cross-team communication;
• Participate in team and inter-team meetings;
• Participate in individual supervision and regular staff trainings to develop program expertise and related skill sets;
• Participate in all-staff and departmental meetings to build team cohesion, communication, and morale;
• Attend project events, community events, and meetings after hours, as needed;
• Additional relevant tasks, as necessary.

Qualifications

• High school diploma or equivalent required;
• Minimum 1 year direct practice or customer service experience required;
• Excellent written and verbal communication skills required;
• Comprehensive knowledge of and/or experience with the criminal legal and related systems is valued but not required;
• Must be detail-oriented with strong organizational and time management skills;
• Must be able to work effectively and independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;
• Able to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies;
• Bilingual (English-Spanish) strongly preferred.

Position Type

Full-time in-person work required; weekend and evening hours required, as needed.

Position Location

Stertatun Island, NY.

Compensation

The compensation range for this position is $53,500 - $61,800 and is commensurate with experience.

Benefits

• Comprehensive healthcare with a national network;
• Free basic dental coverage;
• Vision insurance;
• Short-term and long-term disability;
• Life insurance;
• Flexible spending accounts including commuter FSA;
• 403(b) retirement plan with a two-to-one employer contribution up to 5%.

Equal Opportunity Employer

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.