Part Time - Wed to Fri -Customer Service Representative - Golisano - Peds Specialty - Port Charlotte

About the role

The Customer Service Representative will provide excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Responsibilities

• Greeting patients and visitors with professionalism and compassion.
• Scheduling appointments and coordinating patient visits.
• Registering patients and verifying demographic and insurance information.
• Answering incoming phone calls and assisting with patient inquiries.
• Supporting providers and clinical staff with daily office operations.
• Delivering excellent customer service while maintaining accuracy and efficiency.
• Adapting to the needs of multiple pediatric specialty practices and supporting a variety of physicians and patient populations.
• Support 12 pediatric specialty services in one collaborative practice.
• Gain valuable experience working with a diverse range of providers and patient needs.
• Build your healthcare career within one of Southwest Florida's leading health systems.
• Work with a team dedicated to delivering exceptional care for children and their families.
• Consistent weekday schedule with no weekends.

Requirements

• High School Diploma or GED required.
• External candidates: Minimum of two years of customer service experience required.
• Previous medical office or healthcare experience is preferred but not required.
• BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

Qualifications

• Less than 1 Year Clerical/Administrative required.
• Insurance/Customer Service preferred.

Skills

• Excellent communication and interpersonal skills.
• IT/computer proficient.
• Basic math.
• Knowledge of insurance verification and medical billing helpful.

Benefits

• Competitive compensation.
• Medical, Dental and Vision Insurance.
• Retail Plan with up to a 5% employer match.
• Paid Time Off and Paid Holidays.
• Employee Assistance Program.
• Flexible Spending and Health Savings Accounts.
• Tuition Reimbursement after one year of employment.
• Career advancement opportunities throughout Lee Health.