Part Time Visa Associate

About the role

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry—driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities

• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
• Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
• Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards
• Stock VISA materials daily throughout the store
• Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
• Assist the VISA Coordinator in completing the annual all store VISA compliance training
• Maintain an orderly appearance of personal work space and surrounding areas
• Demonstrate excellent communication and customer service skills (both written and verbal) as well as organizational skills, attention to detail and problem solving skills
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures
• Ability to calculate figures and amounts including but not limited to: discounts, percentages, interest, commissions, proportions and volume
• Ability to apply basic concepts of algebra and geometry
• Ability to communicate procedures and answer questions and offer to associates, customers and the general public
• Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
• Culture: Approach daily tasks, projects and follow-up communication with energy and sense of urgency; cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact; show respect and appreciation for others and Scheels; arrive to work and meetings 10 minutes early
• Team Mentality: Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability: Consistent eagerness to listen, learn, apply knowledge and accept critical feedback; ability to adapt to a changing work environment; ability to apply concepts of basic math, grammar, punctuation and spelling
• Dress Code: Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
• Efficiency: Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school; or 1–2 years of related experience and/or training; or an equivalent combination of education and experience.

Physical Requirements / Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
• Physical demand requirements are in excess of those for sedentary work
• Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Pay

Compensation for this position starts at $16 per hour.