Part-Time Utility Billing Clerk I

About the role

Performs a variety of entry level bookkeeping duties as needed to expedite utility billings and processing.

Responsibilities

• Provides ongoing day‑to‑day assistance to the public; apprises management and administrative staff of account issues; coordinates with supervisor(s) regarding delinquent accounts.
• Assists customers with service transfers, terminations and “new service” connects; helps with application forms and adjustments.
• Responds to customer questions and problems in person, over the telephone, and electronically; provides general information based on policy and practice; informs customers about starting and stopping services and requirements.
• Receives notification of service and account issues; creates work orders for water problems and distributes them to service and maintenance personnel.
• Processes solid waste requests; schedules removal and delivery of containers; contacts contract collection company regarding service changes; adjusts accounts for removal of trash rates.
• Operates computer to update and maintain utility account changes; ensures current and terminated accounts are properly billed; verifies proper billings for services to residents and companies; assigns new account numbers; verifies account information with utilities departments (storm drain, wastewater, water).
• Enters and updates account records; updates daily receipts according to balancing results; runs subtotal of receipts to balance with subtotal of accounts receivable; batches and balances payments collected.
• Monitors utility accounts for delinquencies, partial payments or prepayments.
• Performs related duties as required.

Qualifications

Education and Experience: Graduation from high school with course background in accounting, bookkeeping or some other related field; AND No experience necessary.

Skills

• Some knowledge of bookkeeping and general accounting techniques appropriate to computerized systems.
• Personal computer operations and applications (e.g., MS Excel, MS Office).
• Skill in operation of personal computer and data entry software.
• Ability to work under pressure of meeting deadlines.
• Effective verbal and written communication.
• Ability to communicate effectively with difficult customers.
• Capability to handle multiple functions and work proficiently and timely.
• Problem‑solving skills.
• Ability to work quickly and accurately with numbers (addition, subtraction, multiplication, division) using whole numbers, common fractions and decimals; compute rate, ratio and percentages.
• Maintain strict confidentiality related to sensitive information.
• Operate personal computer to produce formal documents, reports and records.
• Operate standard office equipment.
• Develop effective working relationships with supervisors, fellow employees and the public.
• Bilingual speaker preferred.
• Must be able to type.

Schedule

12:30 p.m. - 5:30 p.m.