Part-Time Universal Banker I - Mt. Pleasant Hwy 17 North, SC

Summary/Objectives

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

About the Role

Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered. Identifies customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.

Essential Functions

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.
• Identifies customer needs and expectations by listening for clues.
• Sets up and maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• Makes referrals as outlined in the goals for this position.
• Ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Qualifications, Education, And Certification Requirements

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.

Specific Knowledge

• Good interpersonal skills.
• Good computer skills.
• Able to read, write, speak, and understand English.

Physical Demands

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

• This position is most likely in an open lobby area with an individual workstation.
• The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.