Part Time Universal Banker (28 hrs/week)

About the role

The role specializes in enhancing the customer experience at our branch through sales, service, and digital engagement of Consumer and Business Banking customers. The primary responsibility is to support daily operations, manage customer appointments, and engage customers to meet their banking needs.

Responsibilities

• Educate customers on our banking solutions and make recommendations based on their needs.
• Engage customers through various channels to encourage the use of digital banking tools.
• Explain the criteria used to decide loan applications.
• Complete servicing responsibilities for Consumer and Business Banking accounts.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and provide a differentiated experience.
• Manage the lobby, greet customers, and take ownership of solving their banking needs.
• Introduce appropriate banking partners when needed.
• Resolve customer complaints and accurately log them in the system.
• Review and approve customer overdrafts.
• Accurately complete customer transactions.
• Document interactions and appointments using the appropriate system.
• Comply with relevant compliance and operational risk controls.
• Promote a supportive and reflective environment that aligns with the M&T Bank brand.
• Maintain internal control standards and address audit points as required.
• Meet and maintain registration requirements under the Federal SAFE Act.
• Perform other related duties as assigned.

Qualifications

Required:

• A high school diploma or equivalent (GED)
• Minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
• Strong verbal and interpersonal communication skills
• Ability to interact with various types of customers (consumer to small business)
• Effective handling of difficult customer conversations
• Well-organized and strong time management skills
• Proven prioritization skills
• Ability to work under critical time constraints in a team environment
• Proficiency with internet user-level technology

Preferred:

• Bilingual based on branch needs
• Proven referral and/or sales ability

Benefits

M&T Bank offers a competitive compensation package, with a pay range of $20.55 - $34.25 per hour (USD).

Schedule

The position is typically full-time, with hours to be determined based on the branch's needs.

Pay

The pay range for this position is $20.55 - $34.25 per hour (USD).