Part-time Treasury Management Associate

Key Responsibilities And Accountabilities

• Provide operational support to Treasury Management Manager by doing research, preparing reports and any special projects.
• Set up new business clients for Business Internet Banking and/or Treasury Management products, including verifying information, inputting data to appropriate systems, communicating completion and maintaining logs.
• Set-up billing of services, products, ad-hoc, implementation charges, volumes, templates, and accounts for new and existing business clients.
• Provide effective customer service by responding to Commercial and/or Retail Banking questions, providing information, or researching items in an efficient and timely manner.
• Provide in-depth product support to internal and external clients by resolving incoming inquiries via telephone or email.
• Create and provide month-end reporting of volumes, services, risk, and revenue.
• Proficiently review daily product exceptions.
• Aid Treasury Management Manager in obtaining approvals for ACH, RDC and large items/holds.
• Aid with annual reviews for customers.
• Work closely with core processors, vendors, management and other departments regarding Treasury Management products and services.
• Document customer information and recurring technical issues to support product quality and product development.
• Accurately and efficiently process monthly Cash Management and depository service fees ensuring statement accuracy.
• Expand and maintain updated knowledge of electronic banking, procedures, and changes to all Treasury Management Solutions, products, and services.
• May attend periodic seminars.
• Adhere to compliance and regulatory guidelines.
• Complete assigned special projects and training as requested by management.

Qualifications

• High School Diploma; 2 Years college in business related field preferred.
• Minimum of 5 years’ experience in operations and support in the financial services industry, with direct experience in Treasury/Cash Management Solutions, products and services, i.e. Electronic Banking, Remote Deposits, Wire Transfer, ACH, Business Cards and Merchant Services.
• Working knowledge of Treasury/Cash Management, Merchant Services, Commercial Banking, vendor management, branch functions, bank products, and banking systems, applications, processes, accounting principles and documentation.
• Good organization skills and keen attention to detail.
• Must be able to build effective working relationships with customers, bank employees and vendors.
• Demonstrates strong customer service skills.
• Must be able to meet deadlines and resolve problems in a timely manner.
• Possess good judgment and critical thinking skills.
• Must be willing to learn and cross-train employees in job functions.
• Strong written and verbal communication skills.
• Knowledge of computer software and applications including but not limited to Microsoft Outlook, Word, Excel.