Part-Time Teller (T/Th/F/S) - Westnedge

Primary Location: Kalamazoo, MI (Westnedge Branch) • Part-Time • Fully On-Site

About the role

At LMCU, you'll find more than just a job—discover a fulfilling career where your contributions truly matter. The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the branch’s success by providing exceptional service, maintaining accuracy in transactions, and driving growth through a broad knowledge of LMCU products and services.

Responsibilities

• Member Experience
  • Promote a positive member experience leading to retention through proactive engagement and building trusting relationships.
  • Identify and address member needs, offering guidance about products and services aligned with their financial goals.
  • Provide friendly, professional, and efficient service to ensure high satisfaction.
  • Resolve conflicts and de-escalate adverse situations for positive outcomes.
• Transaction Processing and Cash Handling
  • Accurately perform teller transactions (deposits, withdrawals, transfers, loan payments, check cashing, check ordering, wire requests) following LMCU policies.
  • Maintain and balance a cash drawer daily, ensuring all cash is accounted for.
  • Demonstrate accuracy and attention to detail in processing transactions.
  • Apply strong risk management practices, including fraud prevention and robbery procedures.
  • Identify red flags for risk and fraud using consultative conversations and best practices.
  • Ensure compliance with LMCU policies, procedures, and regulatory requirements.
  • Adhere to security protocols to ensure safety in the branch environment.
• Product Promotion/Growth
  • Demonstrate in-depth knowledge of LMCU products and services, including benefits and features.
  • Present solutions to members’ financial needs through consultative conversations.
  • Actively identify opportunities to refer members to appropriate products and services.
  • Contribute to branch goals by meeting referral and service targets.
• Learning & Development
  • Continuously improve knowledge of LMCU products, services, policies, and systems through training.
  • Educate members on digital platforms and emerging technology to meet their banking needs.
  • Stay up-to-date on branch systems, operations, and technology for accurate and efficient service.

Requirements

• A minimum of one to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience and knowledge of financial products and services preferred.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.

Benefits

• All Employees: Weekly pay and retirement savings options.
• Full-Time Employees: Comprehensive health coverage (medical with prescription, dental, vision), HSA match, paid parental leave, and tuition reimbursement.

For a full list of benefit offerings, visit the provided guide. Questions about the role can be directed to Careers@lmcu.org.