Part-time Teller (Multiple Locations)

About the role

Newtown Savings Bank is seeking a Part-time Teller to join their team. Multiple opportunities are available at branch locations in Oxford, Brookfield, Bethel (Dolan Plaza branch), and Newtown (Church Hill branch).

Responsibilities

• Provide prompt and courteous service to all external and internal customers.
• Courteously resolve customer complaints or properly refer them to Management as needed.
• Use courteous telephone etiquette when answering, transferring, and calling customers.
• Be proactive in the greeting of lobby customers to provide excellent customer service.
• Create welcoming customer friendly environment.
• Proactively offer solutions and be willing to solicit new business from customers and potential customers by uncovering needs, identifying solutions, and making the appropriate recommendations.
• Promote the complete line of deposit products and related services to customers in an effort to reach defined goals and enhance profitability.
• Accurately respond to customer inquiries and identify new sales opportunities.
• Refer customers to the appropriate sales representative, Commercial Lending, Mortgage and Newtown Investment Solutions as appropriate.
• Perform daily customer transactions within authority limits.
• Process all customer transactions in accordance with Bank policy and procedure; receive supervisor approval for those outside authority level.
• Perform basic customer maintenances such as address changes, check ordering, and other customer and account information changes.
• Assist Branch Management with certain administrative duties as required including, but not limited to ATM balancing, night drop processing, branch balancing, and other daily branch operations as needed.
• Adhere to weekly staff schedule.
• Support Branch Management in creating and maintaining an environment where employees feel engaged, supported and valued.
• Maintain knowledge and follow all CIP, BSA, AML and OFAC requirements, as set forth in the Bank’s policies, procedures and programs.
• Complete all compliance requirements by scheduled deadlines.
• Support the Bank’s Mission Statement, Vision Statement and demonstrate the Bank’s core values.
• Meet the Bank’s volunteer specifications and be involved in community activities as necessary.

Requirements

• High School diploma or equivalent.
• Customer service experience preferred.
• Sales experience preferred.
• Communication Skills: Must be able to communicate effectively while interacting with internal and external customers in person, on the telephone or in writing. Strong customer service skills required. Must be able to speak in small groups or one on one. Proficient in routine letters and customer correspondence.
• Problem Solving Skills: Ability to apply common sense understanding to carry out functions furnished in written form or oral form. Ability to perform a variety of duties without loss of efficiency or composure. Ability to multi-task as well as to perform repetitive work according to set procedures and meet deadlines. Ability to perform well under pressure.
• Other Skills: Be task oriented, organized and work well in team environment. Must have the ability to listen well and follow instructions, as well as to receive guidance and supervision, and follow work rules and procedures.
• Attendance: Required to work weekends and may be required to work extended hours and regular, reliable attendance is critical.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits

• Part-time employees receive paid time off.
• The ability to contribute to a 401(k).
• Tuition reimbursement.
• Participation in our service award and employee recognition programs.

Pay

This part-time role averages 20–25 hours per week, with shifts from 10:30am–2:30pm on weekdays and 8:45am–12:15pm shift every Saturday.

Schedule

This part-time role averages 20–25 hours per week, with shifts from 10:30am–2:30pm on weekdays and 8:45am–12:15pm shift every Saturday.