Part-Time Teller Monroe Branch (Monroe, GA)

Here are the three distinct postings reformatted as clean, semantic HTML fragments: --- **Card Services/E-Commerce Specialist**

Perform a variety of functions in the Card Services/E-Commerce Department including fraud/merchant disputes, ATM coordination, ATM reconciliation, Shared Branching, Return Deposited Items (RDI), Mobile Check Deposits, Bill Payments, Mobile Banking, Online Banking, ATM/DEBIT and VISA card production and maintenance, VISA settlement, VISA balance transfers, and merchant/fraud disputes.

Responsibilities

• Process fraud/merchant disputes, card orders, bill payment enrollments, mobile check deposit enrollments, debit card adjustments, address changes, voice PIN selections, and reconciliation tasks (debit card/ATM, shared branch, VISA settlement).
• Research and resolve problems or questions from members or fellow employees.
• Maintain files and required documentation.
• Complete daily metrics and required reports accurately and on time.
• Troubleshoot and resolve member and internal inquiries promptly.
• Perform other job or department-related duties as assigned.

Performance Expectations

• Meet all deadlines for settlement activities with minimal errors resulting in losses to the Credit Union.
• Resolve errors in a timely manner.
• Provide friendly, informed, professional, and accurate service to members and associates.
• Adhere to established departmental guidelines and regulations.

Requirements

• One month to twelve months of similar or related experience.
• High school education or GED.
• 10-key proficiency and ability to operate general office equipment (calculator, copy machine, Microsoft Office, Excel, Outlook, telephone).
• Must be able to lift 25 pounds.

Benefits

• Paid Time Off (PTO).
• Medical, dental, and vision insurance.
• Long-term disability and basic life insurance.
• Traditional and Roth 401(k) plans with company matching.
• Optional life insurance, flexible spending account, and tuition assistance.

--- **Member Service Representative (Branch)**

Responsibilities

• Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments.
• Post transactions to member accounts accurately.
• Welcome members, provide information about credit union services, and direct them to appropriate departments.
• Cross-sell credit union products and services.
• Balance cash drawer and daily transactions with minimal or no outages.
• Perform miscellaneous tasks such as data entry, filing, and answering phones.
• Comply with all regulatory requirements and credit union policies.

Performance Expectations

• Provide friendly, professional, and personalized service to members.
• Process at least 100 transactions per day accurately.
• Balance cash drawer daily.

Requirements

• One to three years of similar or related experience.
• High school diploma or GED.
• Ability to operate a 10-key calculator and computer keyboard by touch.
• Strong attention to detail and accuracy with numbers and names.
• Must be able to lift 25 pounds at times.

Benefits

• Competitive compensation package.
• Paid Time Off (PTO).
• Medical, dental, and vision insurance.
• Long-term disability and basic life insurance.
• Traditional and Roth 401(k) plans with company matching.
• Optional life insurance, flexible spending account, and tuition assistance.

--- **Member Service Representative (Call Center)**

Responsibilities

• Answer incoming calls and assist members with account inquiries.
• Review member accounts to identify and recommend appropriate products and services.
• Complete account research and update/maintain member records.
• Resolve problems accurately and follow through on resolutions.
• Act as liaison between members and other credit union departments (Operations, Loan Operations, Accounting, E-commerce/Card Services, Member Solutions).
• Navigate between multiple credit union systems (e.g., I-Power, Criterion, Client Workstation).
• Work two or more Saturdays per month.

Requirements

• Prior customer service experience in the financial industry preferred.
• Call center experience and ability to provide excellent member service over the phone.
• Strong verbal and written communication skills.
• Ability to cross-sell products and services.
• Well-organized, detail-oriented, and able to multi-task in a fast-paced environment.
• Strong computer proficiency (Microsoft Office, Internet, Email).
• Bilingual (English/Spanish/Bosnian) skills a plus.

--- **Part-Time Member Service Representative (Monroe Branch)**

Responsibilities

• Provide excellent member service with a positive attitude.
• Accurately process financial transactions (deposits, withdrawals, loan payments, funds transfers).
• Balance a cash drawer.
• Identify opportunities to cross-sell credit union products and services.
• Assist members with service requests and provide general information about products and services.
• Perform other duties as assigned.

Requirements

• Excellent communication skills and attention to detail.
• Good math skills.
• Previous cash handling and/or banking experience is a plus.

Benefits

• Paid Time Off (PTO).
• Traditional and Roth 401(k) plans with company matching.