Part-Time Teller (M/W/F/S) - Hudsonville
About the role
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams.
Responsibilities
- Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
- Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
- Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
- Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
- Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
- Maintain and balance a cash drawer daily,