Part Time Teller - Lakeline

About the role

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

Job Summary

Under direct supervision, a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. A Part-Time Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving, and good judgment, effective communication, teamwork, and initiative.

Essential Functions

• Greet members
• Maintain branch appearance
• Explain basic products and services
• Identify product needs
• Answer member questions
• Resolve member issues
• Member Experience

Account Maintenance

• Conduct system navigation on various computer systems
• Process address, phone number, and email changes
• Process check re-orders
• Establish direct deposit
• Affiliate with online and mobile banking

Compliance

• Performs other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulation

Transactions

• Process transactions, mail deposits, night drop, and cash advances
• Grant access to safe deposit box
• Scan transit and on-us checks
• Validate accuracy and process member checks
• Place and communicate check holds
• Print documents, including statements, temporary checks, and direct deposit forms

Knowledge/Skills/Abilities

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Ability to be adaptable and work in a fast-paced environment
• Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
• Strong attention to detail
• Strong organizational and time management skills
• Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
• Proficient in Microsoft Office

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience Required

• High School Diploma or GED
• Minimum of six (6) months of Teller or cash handling experience
• Minimum of six (6) months of customer service experience
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

Preferred Requirements

• English/Spanish bilingual
• Bachelor’s Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Things You Need to Know Before You Apply

Hours: Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm. This person will be expected to work 5 hours, 4 days per week from 12 pm - 5 pm or 1 pm - 6 pm (depending on business needs), and every Saturday from 9:30 am - 2:30 pm. Since this shift includes every Saturday, this person will get one full day off during the week.

About This Career Opportunity

We’re always looking for great talent. If you’re looking for a career with a socially conscious, service-oriented organization and want to have fun while you’re at it, join our UFCU team!