Part Time Teller, Hyannis, MA

About the role

Santander is a global leader in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

Responsibilities

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolve concerns, minimize risk, and defend against fraud.
• Refer product solutions and escalate complex issues for timely resolution.
• Use digital tools to educate customers on self-service options and assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area to create a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Qualifications

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Bilingual Portuguese and/or Spanish language skills (Preferred)
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understands the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education (Preferred)
• Preferred experience in Microsoft Office products