Part Time Teller, Derry, NH

About the role

The role of a Teller at Santander involves engaging in various financial needs and processing transactions. The primary responsibilities include providing exceptional customer service, handling cash, maintaining accurate cash drawer balances, adhering to policies and procedures, recognizing and escalating concerns, cross-selling products, and supporting operations.

Responsibilities

• Welcoming customers and minimizing wait times
• Processing deposits, withdrawals, and transfers
• Maintaining a clean and organized work area
• Supporting nearby branch locations as needed
• Escalating complex issues for timely resolution
• Cross-selling bank products to deepen customer relationships
• Leveraging digital tools to educate customers on self-service options
• Assisting with custodianship, audits, and other operational tasks

Qualifications

• High school diploma or GED
• 6+ months of cash handling experience
• 6+ months of demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Effective listening and communication skills
• Comfortable using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understanding the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
• Preferred experience in Microsoft Office products