Part Time Teller - Beltline

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Decatur, Alabama, and operates in-office within a supportive culture where employees can thrive and achieve balance.

About the role

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions and identifies banking opportunities during customer interactions, making appropriate referrals to branch staff.

• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be customer-focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.

Responsibilities

• Identify opportunities through meaningful conversations with customers and make appropriate referrals to branch staff.
• Leverage technology, tools, and resources to educate customers on managing financial transactions.
• Apply product and procedural knowledge to address and resolve customer problems.
• Maintain accuracy and attention to detail in all transactions and operations.
• Manage risk by assessing and effectively handling risks associated with business objectives and activities.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Prior experience is not required for this level.

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

No university/college degree is required. A high school diploma, GED, or a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for part-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee life insurance.
• 401(k) with PNC match, pension, and stock purchase plans.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Parental leave and up to 11 paid holidays each year.
• 7 occasional absence days each year, unless otherwise required by law.
• Part-time employees accrue vacation time based on hours worked (including overtime) in the current calendar year, to be used after 90 days of service.

PNC fosters an inclusive and accessible workplace, providing reasonable accommodations to qualified individuals with disabilities.