Part Time Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

About the role

As a Part Time Teller within PNC's Retail organization, you will be based in Bridgeville, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. This position does not provide sponsorship for employment visas or participate in STEM OPT.

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions, educates customers on financial alternatives, and identifies banking opportunities during interactions. Performs lobby engagement activities to connect with customers and position PNC products. Applies product and procedural knowledge to solve customer problems while adhering to all policies and procedures.

Responsibilities

• Engage in meaningful conversations with customers to identify needs and make appropriate referrals to branch staff.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Demonstrate customer focus by aligning decisions with customer needs and satisfaction.
• Assess and manage risks associated with business objectives to support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Prior experience is not required, and roles at this level typically do not require a university/college degree, though a high school diploma, GED, or comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Skills

• Accountability
• Banking knowledge
• Client loyalty and customer experience (CX)
• Customer service
• Identifying opportunities and proactive sales
• Leveraging technology
• Accuracy and attention to detail
• Addressing customer needs
• Understanding of banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for part-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee life insurance.
• 401(k) with PNC match, pension, and stock purchase plans.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including parental leave, up to 11 paid holidays each year, and 7 occasional absence days.
• Part-time employees accrue vacation time based on hours worked (including overtime) in the current calendar year, usable after 90 days of service.