Part Time - Teller

About the role

As a Lead Teller, you will serve as a trusted resource and problem solver within the branch, resolving complex client service issues and enhancing client relationships through exceptional service. You will oversee daily teller operations, including scheduling, coaching, and ensuring compliance with regulations and security standards. Additionally, you will identify financial wellness opportunities during client interactions, guiding clients toward banking solutions and financial goals.

Responsibilities

• Manage teller functions with accuracy and efficiency
• Coach and support tellers to improve operational effectiveness
• Resolve client servicing issues and transition clients to bankers when needed
• Ensure branch compliance and adherence to policies
• Assist with onboarding, training, and supervising teller staff
• Promote bank products and services, achieving sales targets
• Maintain knowledge of products, fees, and policies
• Support branch operational standards and team collaboration

Requirements

• High School Diploma or equivalent
• 3+ years of client service and cash handling experience
• Strong leadership, organizational, and time management skills
• Excellent communication, sales, and relationship-building abilities
• Sound judgment, high integrity, and knowledge of banking regulations
• Proficiency with Windows applications
• Notary license preferred

Physical & Other Requirements

• Prolonged standing and manual dexterity
• Ability to operate a vehicle occasionally
• Commitment to professional conduct and client-focused service