Part-Time Teller

General Summary

The function of a Teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller, you will provide world-class customer service by handling transactions accurately and efficiently. Through your daily interactions with customers, you will discover opportunities to help grow ChoiceOne Bank and introduce customers to a banker.

Essential Duties And Responsibilities

• Perform and follow the Bank’s policies, procedures, and customer service standards
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sale/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, re-ordering and stocking supplies, answering phones, and other duties that may be required from time to time
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position
• Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer
• Be familiar with and comply with all federal and state banking regulations as applicable

Competencies

• Written and Oral Communication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
• Technical Skills – Assess your strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; share expertise with others
• Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality
• Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately
• Adaptability – Adapts to changes in the work environment; manage competing demands; able to deal with change, delays, or unexpected events
• Attendance / Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointment on time
• Flexibility / Dependability – is able to be flexible and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to reaching goals; completes tasks on times or notifies appropriate person with an alternate plan
• Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Requirements

• Experience and/or Education: High School or GED. Minimum of 6 months cash handling experience preferred
• Physical Demands and Work Environment: Ability to work in an office environment which may include many hours of computer and telephone usage. This position is not remote-eligible.